Privacy Policy

This privacy notice provides you with details of how we collect and process your personal data through your use of our
By providing us with your data, you are confirming that you are over 16 years of age.

Contact Details


Full name of legal entity: Marie DeBono

Email address:

Address: 33a Derby road, London, E18 2PZ

Contact number: 07504 919721

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time
your personal information changes by emailing us at:
What data we collect about you and why
Personal data means any information capable of identifying an individual. It does not include anonymous data.
We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the
contact form on our website, through email, text, social media messaging, social media posting or any other
communication that you send us. We process this data for the purposes of communicating with you, for record
keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing
is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to
establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title,
billing address, delivery address email address, phone number, contact details, purchase details and your card
details. We process this data to supply the goods and/or services you have purchased and to keep records of
such transactions. Our lawful ground for this processing is the performance of a contract between you and us
and/or taking steps at your request to enter into such a contract.

User Data that includes data about how you use our website and any online services together with any data
that you post for publication on our website or through other online services. We process this data to operate
our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain
back- ups of our website and/or databases and to enable publication and administration of our website, other
online services and business. Our lawful ground for this processing is our legitimate interests which in this
case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address,
your login data, details about your browser, length of visit to pages on our website, page views and navigation
paths, details about the number of times you use our website, time zone settings and other technology on the
devices you use to access our website. The source of this data is from our analytics tracking system. We
process this data to analyse your use of our website and other online services, to administer and protect our
business and website, to deliver relevant website content and advertisements to you and to understand the
effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this
case are to enable us to properly administer our website and our business and to grow our business and to
decide our marketing strategy.

Marketing Data that includes data about your preferences in receiving marketing from us and our third
parties and your communication preferences. We process this data to enable you to partake in our promotions
such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements
to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is
our legitimate interests which in this case are to study how customers use our products/services, to develop
them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content
and advertisements to you (including Facebook adverts or other display advertisements) and to measure or
understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is
legitimate interests which is to grow our business. We may also use such data to send other marketing
communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely
to grow our business).

Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or
ethnicity, religious or philosophical beliefs, sex life, sexual orientation or political opinions.
We do not collect any information about criminal convictions and offences.
sending us emails).
We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising
networks such as Facebook based outside the EU, such as search information providers such as Google based outside the
EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly availably sources such as Companies House and the Electoral Register based
inside the EU.
Marketing Communications
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our
legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if
(i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive
marketing communications and in each case you have not opted out of receiving such communications since. Under these
regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still
opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of
other transactions, such as purchases, warranty registrations etc.

Disclosure of Your Personal Data
We may have to share your personal data with the parties set out below:
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers
• Government bodies that require us to report processing activities.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in
accordance with the law. We only allow such third parties to process your personal data for specified purposes and in
accordance with our instructions.

Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered,
disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and
partners who have a business need to know such data. They will only process your personal data on our instructions and
they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable
regulator of a breach if we are legally required to.

Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the
purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of
harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity,
Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymous your personal data for research or statistical purposes in which case we may
use this information indefinitely without further notice to you.

Your Legal Rights
Under data protection laws you have rights in relation to your personal data that include the right to request access,
correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of
processing is consent) to withdraw consent.

Terms & Conditions

Therapeutic Working Alliance
Solution Focused Hypnotherapy is collaborative therapy and is reliant on the commitment of both the therapist and the
client to achieve results. Most of our work occurs in the consulting room (both online and in person) but activity is
required between sessions such as listening to the provided relaxation audio before you go to sleep.
As the client, when you agree to undertake therapy you agree to engage fully with the process as discussed and agreed in your Initial Consultation. It is through this collaboration and therapeutic alliance that we will see the best results.

Therapy Sessions & Fees
Each standard therapy session lasts between 55 and 60 minutes and the rates for all services are listed on the booking
Periodically we may offer vouchers and discounts and relevant offer terms will need to be met.
Fees are payable prior to each therapy session

Cancellation Policy
A minimum of 24 hours notice is required to cancel any session, this must be via telephone, text, email or the online
booking system.
If an appointment is cancelled with less notice then the full session fee will apply.
If we have to cancel or move your session you will be given at least 48 hours notice.
Late cancellation or no show fees may be waived in exceptional circumstances.

Arriving Late for an Appointment
If you are running late, please make contact as soon as possible.
Although we will try and accommodate late arrivals this will be dependent upon the subsequent client and cannot be
If your session is shortened due to your late arrival then the full session fee remains payable in.

Your privacy and safety are of utmost importance and your details will be treated confidentially. The only exception or
breach in confidentiality will be in the following circumstances:
• You or someone else is at serious risk of harm
• I am ordered by court order to disclose information
• Disclosure to GP – action is discussed with you prior to any contact
All my work is conducted in accordance with and reference to the relevant ethical guidelines and principles (NCH)

In order to ensure continued best practice, I receive regular clinical supervision of my work with clients however, all
client notes are anonymised.
As a member of a number of professional bodies I attend a range of Continued Professional Development Courses
throughout the year to ensure my professional expertise is maintained.

Standards of Behaviour
• I undertake to treat you with respect at all times
• I will use best practice at all times
• You agree not to come to sessions under the influence of alcohol or recreational drugs
• I reserve the right to cancel the session and refuse any further therapy sessions if any of the above points are

Hypnotherapy DeBono does not give medical advice or prescribe the use of any technique as a replacement form of
treatment for physical, mental or medical problems provided by your doctor.
As good practice we would always recommend you tell your doctor about any complimentary treatment or therapy, if in
doubt about the appropriateness of any treatment or therapy please always seek advice from your doctor prior to
receiving treatment.